Wirtgen Group’s spare parts customer support knows no bounds when making sure any down-time of its customers’ machinery is kept to an absolute minimum. Because the group’s global customers work their machinery around the clock, so too does Wirtgen go beyond normal working hours.
Extensive warehouse capacities and sophisticated logistics within the Wirtgen Group means that spare parts are readily available and can be rapidly delivered. This ensures that customers’ machine fleets are always ready for use, the group says. Its employees around the world, too, are committed to ensuring that Wirtgen genuine spare parts are readily and rapidly available – whenever and wherever.
“Wirtgen Group attaches great importance to service and customer satisfaction and the use of genuine spare parts is absolutely critical for keeping downtimes as short as possible,” explains Dr Ralf Schug, Head of Customer Support at the Wirtgen Group. “It is also essential that Wirtgen Group has the ability to quickly identify and ship the required spare parts to the customer.”
Website for the right parts
Because Wirtgen Group offers the largest portfolio of mobile road construction machines on the market, the group has extensive experience with the wear properties of machine parts. Customers searching the user-friendly and intuitive Parts Website, https:parts.wirtgen-group.com, will easily find the most common spare parts for Wirtgen Group machines and – importantly – exactly the right part.
In addition to a comprehensive overview of genuine Wirtgen Group spare parts, the Parts Website offers a whole range of useful product details, says Schug.
“The Parts Website has taken us one big step closer to the fulfilment of our digitisation agenda, and has made it even easier for our customers to find and order exactly the spare and wear parts they need,” he says. “Our spare parts can now be ordered online directly from construction sites anywhere in the world. In addition, our various subsidiaries continue to make attractive special offers – which are also advertised on the Parts Website – and offer our customers the benefits of particularly competitive terms.”
To ensure that a desired part reaches its destination quickly and reliably, the Wirtgen Group maintains a basic stock of the most frequently required spare parts and components at its locations around the world.
The right part – always!
The group says that it’s many years supplying spare parts, mean it can estimate and anticipate demand perfectly. This is done through the comprehensive documentation tool WIDOS. This is where all currently available spare parts, machine manuals and documentation and much more can be found. For a license fee of only €60 annually, WIDOS users have online and offline access to circuit diagrams, operating instructions and all associated equipment documents at any time.
Monthly updates ensure that the system is always up to date. With the aid of WIDOS – as well as experienced technical consultants from the Wirtgen Group – customers are never alone. The group’s Customer Support can quickly identify the defective part in need of replacement. With a simple click, an order can be placed directly from the system, notes Schug.
'WIDOS is a must for every customer who has a Wirtgen Group machine in their fleet. It’s a convenient way to place orders and, of course, also a very useful reference library and self-help tool’, says Dr Schug. customers take advantage of the wide range of features offered by the Wirtgen Group’s documentation system.
A major benefit for customers is that the Wirtgen Group’s Customer Support staff document all instances of machine failure or damage and the corresponding repair options in WIDOS. Thanks to this constantly growing pool of knowledge, the customers’ contact partners can provide rapid assistance whenever it’s needed.
Content produced in association with Wirtgen Group
